Privacy Policy

Laceys Hair Supplies Limited ("We") is committed to protecting and respecting your privacy. 

This privacy policy (together with our general company terms and conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. 

For the purpose of the Data Protection Act 2018 and the General Data Protection Regulation (EU2016/679) (“GDPR”) and all successor legislation to the Data Protection Act 2018 and the GDPR (the “Data Protection Legislation”), the data controller is Laceys Hair & Beauty Supplies Ltd (company number: 5456651) of Units 4, 5, & 5 The Markham Centre, Station Road, Theale, Berkshire, RG7 4PE. 

1.    Information we may collect from you 
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (known as “anonymous data”). 
We may collect and process the following data about you: 


1.1.    Information you give us 


You may give us information about you by filling in forms on our site (“our site”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site or by phone or by email, participate social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, order history and photographs. 


1.2.    Information we collect about you 


With regard to each of your visits to our site we may automatically collect the following information: 


1.2.1.    technical information, including the Internet protocol (‘’IP’’) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;


1.2.2.    information about your visit, including the full Uniform Resource Locators (‘’URL’’) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.


1.3.    Information we receive from other sources 


We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including but not limited to, for example, business partners, sub-contractors in technical, payment and delivery services, and credit reference agencies) and may receive information about you from them. 


We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. 


We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. 


Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 


2.    Uses made of the information 
We will only use your personal data when the law allows us to. Most commonly, we will use your personal information: 


2.1.    to carry out our obligations arising from any contracts entered into between you and us or to take steps at your request before entering into any contracts; 


2.2.    to comply with any legal obligations to which we are subject; or 


2.3.    where it is necessary for our or a third party’s legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms. 


Generally we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third party direct marketing communications sent to you via email. 


3.    Purposes for which we will use your personal data 
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. 


Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table here. 


Marketing 
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 
We may use your identity, contact details, usage data, technical data and marketing preferences to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. 


You will receive marketing communications from us if you have requested information from us or purchased goods from us and, in each case, you have not opted out of receiving that marketing. 


We will get your express opt-in consent before we share your personal data with any company outside the Lacey’s Hair & Beauty Supplies Ltd & sub-companies for marketing purposes. 


You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time, preferably by emailing gdpr@laceys.biz.


Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, product experience or other transactions. 


Change of purpose 


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 


Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 


4.    Disclosure of your information 


4.1.    We may share your personal information with the third parties set out below, or any other third parties notified to you, for the purposes set out in paragraph 3 above. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions: 


4.2.    Any member of our group, which means our subsidiaries, details of which can be requested by emailing gdpr@laceys.biz 


4.3.    Professional advisers including lawyers, bankers, auditors and insurers based in the UK. 


4.4.    Regulators and other authorities who require reporting of processing activities in certain circumstances. 


4.5.    Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. 


4.6.    Barclays EPDQ is our online payment provider. All transaction information is encrypted using 128-bit SSL certificates and secured using the same internationally recognised 256-bit encryption standards. 


4.7.    We use Mailchimp.com marketing campaign email to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you as part of our service to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send. 


4.8.    We ship goods via third party companies such as but not limited to FedexUK and Fortec Distribution: Pallet Network, in order to facilitate the delivery of goods your address and contact information will be provided for a per order use and is stored for but not limited to tracking purposes.


5.    Data security 


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. However, the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or by email; any transmission is at your own risk. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 


6.    Retention 


We will only retain your personal information for as long as is necessary to carry out the purpose for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. 


To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 


In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 


7.    Your rights 


Under the Data Protection Legislation you may be entitled to the following rights: 


7.1.    Where you have provided your consent to the processing of your personal data for any purpose, you have the right to withdraw such consent at any time by contacting us Laceys Hair and Beauty Supplies Limited Units 4, 5, & 6 The Markham Centre, Station Road, Theale, Reading, Berkshire. RG7 4PE or by email to gdpr@laceys.biz 


7.2.    You can ask us to rectify any inaccuracies in the personal information that we hold about you. 


7.3.    You can request the erasure of personal information that we hold about you where there is no good reason for us to continue processing it, where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. 


7.4.    You can object to our processing of your personal data where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms. 


7.5.    You have the right to restrict our processing of your personal data (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 


7.6.    You can request a copy of your personal data from us in a commonly used and machine-readable format or that we transmit your personal data to another data controller.


7.7.    You have the right not to be subject to automated decision-making, including profiling, which has legal or other significant effects on you. 


7.8.    You have the right to access information held about you. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. 


You can exercise any of the above rights at any time by contacting us at Laceys Hair and Beauty Supplies Limited Units 4, 5, & 6 The Markham Centre, Station Road, Theale, Reading, Berkshire. RG7 4PE or by email to gdpr@laceys.biz


8.    Links to and from our site 


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 


9.    Changes to your personal data 


It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 


10.    Changes to our privacy policy 


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. 


11.    Contact 


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to gdpr@laceys.biz or by calling us on +44 (0)118 930 2338.


If you have any complaints relating to our privacy policy or our use of your personal data, please contact us by email at gdpr@laceys.biz. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. Further information can be found at www.ico.org.uk.
 

© 2018 Laceys

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